CAFÉ Survey


At Leatherhead Community Hub, we want to create a safe and welcoming space for the North Leatherhead community. A year after opening, we asked people visiting the Old Schoolhouse Café what they thought. Here's what we found out:


“I feel very welcome every time I enter the cafe! Food is always good and at a great price. I can't wait for my next visit.”

What our customers say

All agree that there is a strong sense of community and like the look and feel of the place. 99% find the staff and volunteers friendly and that the café is affordable for them and their family. 96% think there is a good choice of food and drink while 94% agree that it is accessible by foot and by car.

“Beautiful vibes. Made to feel at home. You can sit on your own and feel very comfortable. Staff very friendly. Met loads of friendly people.”

When and why they visit

Nearly half (47%) visit the café more than once a week. The average number of visits per month is 6.4. A quarter first visited the café within the last 6 months. Nearly three quarters of café customers (73%) had attended one or more other activities at the Leatherhead Community Hub, including The Hive (41%), Advice Café and Community Fridge (31%), and Foodbank (24%).

“The Old Schoolhouse means everything to us. Like a warm, friendly, caring family, you make us feel loved and part of the community. Thank you so much. Xxx”

Who they are 

70% of our customers live in the local KT22 postcode. They include a diverse mix of ages that is representative of the local population.

Around two-thirds of people had heard about LCH by word-of-mouth. Others had heard about us by walking past, social media, or from leaflets and newsletters.